"The role of managerial perceptions and behaviors across hierarchical levels during lean implementation"

Sven Januszek, ETH Zürich
Torbjørn H. Netland, ETH Zürich
Andrea Furlan, Department of Economics and Management - University of Padova


Do managers at different hierarchical levels in a firm perceive the effectiveness of a lean program differently, and does it matter for their commitment to it and the resulting lean implementation?

The authors answer these questions by analyzing the perceptions and behaviors of top and middle managers in a manufacturer deploying a global lean program.

Read their International Journal of Operations & Production Management paper here