"Ritual-based redesign of routines: an experimental approach in the restaurant industry"

The recent publication of Claudia Cozzio (Free University of Bolzano) and Andrea Furlan (Department of Economics and Management, University of Padova) aims to investigate the impact of the innovative ritual-based redesign of a routine in the challenging context of the dining-out sector, characterized by low employee commitment and high turnover.

Their results show that the ritual-based redesign of the routine enhances employee sharing of the purpose of the routine and reduces the variability of the execution time of the routine, which increases group cohesion among the restaurant staff.


Read their full ‘International Journal of Contemporary Hospitality Management’ article here